Customer Support Executive

1 week ago

Bengaluru Karnataka, India Vyapar Full time

**About Vyapar**:
We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million users across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple, such that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.

**Role Summary**:
We are looking for a Customer Service Executive who will be responsible for onboarding, handling questions, comments and complaints of our existing clients. The person should be focused to provide positive customer experiences by enhancing relationships between them.

**Responsibilities**:

- Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
- Follow up customer calls made wherever is necessary.
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Attend mandatory training sessions to stay updated on product or company policy changes.
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Input data into the company.

**Desired Skills and Requirements**

**Must have**:

- Strong problem solving abilities on technical and accounting basics.
- Knowledge about GST & Tally ERP would be appreciable.
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Attention to detail
- Team work
- High level of professionalism
- Must be available to work on roster basis
- ** Proficient in Hindi and English And any of ( Telugu, Malaylam or Tamil)**

**Good to have**:

- Knowledge or some experience in a call centre or customer service environment
- Good data entry and typing skills

**Experience**:

- Preferably one year of experience in client handling role.
- Experience in Domestic Call center customer support.
- **Freshers can also apply,**

**Education**:

- Graduation from a recognized university

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