Front Desk Receptionist

24 hours ago

Kodaikanal, India HAMUSE HOTELS PRIVATE LIMITED Full time

The **Front Office** is the face of the hotel and serves as the primary point of contact for all guest interactions. Located in the hotel lobby, it plays a crucial role in ensuring a smooth and welcoming experience for all guests from check-in to check-out.

**Key Responsibilities**:

- Welcoming guests with warmth and professionalism
- Efficiently handling check-in and check-out procedures
- Managing guest reservations and room assignments
- Providing information about the hotel, services, and local attractions
- Handling guest inquiries, complaints, and special requests
- Coordinating with housekeeping and other departments to ensure guest satisfaction
- Managing billing, payments, and daily reports

**Core Qualities of Front Office Staff**:

- Excellent communication and interpersonal skills
- Strong problem-solving and multitasking abilities
- Well-groomed and presentable at all times
- Knowledge of property management systems (PMS) and booking software
- A customer-first attitude with attention to detail

**Job Types**: Full-time, Fresher

Pay: ₹11,129.41 - ₹17,000.63 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

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