Aws Infrastructure Support(6-8 Years)

Specialist II, IS - Managed Cloud Services** **Location: Bangalore, India** **Job Summary** The MCS team has continued to work at full capacity and offer standard support. We continue to support over 700 (and growing) hosted customers with success across the nation. The MCS Specialist, Level 2"s role is to ensure proper hosting operation so that client can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving client issues. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the system administration and infrastructure support level. This job entitles you to not only take up process-focused responsibilities but also get into whole range of Hosting Operations responsibilities (infrastructure support, automation, database support etc.,). **Minimum Knowledge and Skills**: - Total IT experience between 6-8 years with a degree in Computer Science/Information Technology or equivalent - At least 2 years experience in deploying on/operating in AWS - Worked for at least 1 to 2 years in AWS infrastructure support role - Resource provisioning, monitoring, analytics and logging (EC2, CloudWatch, CloudTrail, S3, Storage, Route53, VPC etc.,) - At least 2 years of hands on experience in Windows Server troubleshooting, Active directory & SQL (basic query, jobs, backup/restore etc.,) - Strong experience in managing Windows server infrastructures and effectively troubleshoot performance issues, analyze bottlenecks and make recommendations to improve performance of the solution - At least 1-2 years of experience in SQL database backup, restore, ODBC, Maintenance and troubleshooting - At least 1 year of Automation experience - should have automation mindset and reduce toil in everything that we do in **any one** of the below - Powershell or Python - AWS System Manager/Chef/Puppet/Ansible or any Automation tool etc., - Terraform/CloudFormation - At least 1 year working knowledge of monitoring tools like SolarWinds, Sumo Logic, Nagios, Splunk/ELK/EFK, Grafana etc., - Knowledge in Disk space/Storage solutions, Task Manager, PerfMon, SysMon - Knowledge in Printers, Drivers, Spooler Etc.. - Knowledge of THIN vs FAT client systems and general server OS functionality, Terminal services and Profile types - Basic knowledge of Networking, Firewall management, SMTP and Latency troubleshooting - Excellent communication and reasoning skills, Team Chemistry and Soft Skills - Logical thinker, Good analytical and problem-solving skills - Knowledge of Active Directory and VMware/virtualization - Working knowledge of ticketing tools like Salesforce, ServiceNow etc., **Responsibilities**: - Drive a culture within the operations team to adopt DevOps and improve operational excellence - Participate in collaboration related to Site Reliability Engineering framework, including integrated, automated monitoring and self-healing - Execute within SLAs on infrastructure task to improve reliability, quality, security and performance - Experience working in complex, high availability, 24X7X365 SaaS environments - One-stop support from our dedicated hosting support team and technicians - 24/7 monitoring and a data recovery solution - Participate in On Call responsibilities when needed (P1/P2 issues) - Simplify implementations and upgrades - Work in complex, high availability, 24x7x365 environments - Collaborate with various R&D teams and client services teams across products - Reduce toil through Automation - Responsible for managing work requests, incidents or tickets assigned **Education & Experience** - **Required**: - Degree in Computer Science/Technology Degree - 6-8 years of experience in the Information Systems industry - **Preferred**: *** - Microsoft Certifications, MCP, MCSA - AWS CCP or any AWS certification - Software Deployment Automation (2-5 years) - DevOps