Executive - Customer Order Service

1 week ago


Mumbai Maharashtra, India Carestream Health Full time

**Date**:Sep 6, 2024

**Location**: Mumbai, IN

**Company**:Carestream Health

**Position Summary**:

- Processing and monitoring in SAP the orders placed by the customers via e-Mail, shop Carestream, C4C portals, ensuring the data is correct, in order to achieve a high satisfaction level.

**Position Responsibilities**:

- Processing and monitoring in SAP the orders placed by the customers via e-Mail, shop Carestream, C4C portals, ensuring the data is correct, in order to achieve a high satisfaction level.
- Ensure KPIs are met whilst delivering continuous improvements in customer satisfaction.
- Acts as one contact to the Customers/ stakeholders/ country and functional representatives, communicating all relevant information and ensuring customer satisfaction.
- Coordinating the return process of CSH Products (Media and Equipment).
- Carry out the timely and accurate invoicing of Sales Orders within the terms of customer contract and support revenue activities through the provision of timely and accurate data.
- Monitors the blocked Sales orders on a daily basis.
- Constantly runs reports (according to the agreed procedures) and identifies solutions.
- Constant involvement in the process improvement.
- Ensures that Carestream policies, legal regulations and audit requirements are met and maintained.
- Provides Audit and Quality team/ experts the required documentation, making sure that changes to the order, confirmations and approvals are properly archived
- Applies the approval matrix, and error codes correctly.
- Performs Transaction Monitoring and Quality checks for the countries in his/ her responsibility.
- Participate as and when required in all process related calls/ meetings organized by stake holders/ functional leaders in order to stabilize the process or to implement new process changes

**Required Skills & Education**:

- Strong customer focus
- Good attention to detail
- Good general SAP knowledge transactions & implications
- Ability to multi-task and prioritize activities
- Strong inter-personal skills and a good team player
- Proactiveness
- Strong Verbal and Written communication
- Self confidence and independence in taking decisions
- Punctuality

**Desired Skills**:
**Work Environment**:
**Physical Requirements**:



  • Mumbai, Maharashtra, India HR POWER PAK Full time

    **Job Title: Customer Service Executive** **Location: Kandivali** **Experience: 1-2 years** **Job Summary**: **Responsibilities**: - **Customer Support**: - Provide accurate information about products, services, pricing, and promotions. - Assist customers with order placement, tracking, cancellations, and returns. - **Issue Resolution**: - Listen to...


  • Mumbai, India grace facility service Full time

    Customer Registration in SAP after verification of document. - Handling customers on day to day basis for their order dispatch status as per schedule. - Provide necessary support to Sales Team for organsing sales. - Attend customer calls, record customer queries, refer it to concerned Salesperson and co-ordinate for quick response. - Maintain record of...

  • Customer Service

    1 week ago


    Navi Mumbai, India grace facility service Full time

    Receive enquiries/orders from customers and revert to them accordingly after checking its existing or new. - Following up with product development team for approval status, costing, and Global Selling price and development status for new Enquiries. - Discussing with the concerned sales manager on sell price to be quoted to customer after providing all...


  • Mumbai, Maharashtra, India That's My Job. Full time

    We are hiring customer service executive. male and female are eligible for this job role. - Order Management: Assist with order-related issues, such as tracking, cancellations, and returns. - Product Information: Provide detailed product information, including features, pricing, and availability. - Issue Resolution: Resolve customer complaints and concerns...


  • Mumbai, Maharashtra, India Caterpillar Inc. Full time € 45,000 - € 55,000 per year

    Job Description DESCRIPTION Career Area: Manufacturing: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We...


  • Powai, Mumbai, Maharashtra, India VnU services Full time

    Opportunity with a Insulation Manufacturing company **Position: Executive - Customer Service (After Sales)** **Location: Mumbai** **Experience - 3- 8yrs** **Qualification - Any Graduate** **Job Purpose & Scope** To manage order entry on timely manner with complete accuracy as order entry is the initiating activity for the complete supply chain process....


  • Mumbai, Maharashtra, India DataScout International Consulting Pvt Ltd Full time

    **Job Role: Sales & Customer Service Executive** Job Location: Santacruz East, Mumbai, Maharashtra Working: Monday to Friday (10Am - 7Pm) **Role & Responsibilities** - As a Customer Sales Executive, you will be responsible for - **Sales and Upselling**: Identify opportunities to promote products or services and meet sales targets by cross-selling,...


  • Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Key Responsibilities**: - **Customer Support**: - Address customer concerns, complaints, and issues in a prompt and professional manner. - Provide accurate information regarding products, services, orders, policies, and procedures. - Assist customers in troubleshooting and resolving issues related to products or services. - **Order Management**: -...


  • Mumbai, Maharashtra, India Brenntag Full time

    Your Role In assigned territory act as first contact point for customers. Process orders and coordinate complaint management/returns with relevant stakeholders to achieve high customer service excellence. The purpose of the role is to provide support for pre-sales & post-sales activities for customers as well as internal sales team in order to ensure high...

  • Order Entry

    2 weeks ago


    Mumbai, Maharashtra, India VECTOR ART Full time

    Great opportunity for Back office executive for Mumbai - Andheri location. Order Entry Specialist responsibilities include: US Process. Monday to Friday Night Shift Recording customer information in order to process orders. Completing fields such as name, address, account number, item number, price, and any sales or promotions. Inputting data into a...