Super Premium Associate

1 week ago

Bengaluru, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Provide voice support to customers for a leading bank in India.
- Taking care of customer concerns and queries for premium and online banking services.
- Helping customers with data, information, and technical know-how on digital banking services online.
- Guiding customers on the savings account, current account, banking transactions, debit card, ATM, credit card, online/ internet banking, Cash, credit transactions, and Bank fraud and prevention.
- Proactively keeps up to date on new procedures.
- Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
- Complete responsibility for customer interaction, including liaising with other team members for resolution and follow-through (if applicable)
- Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency and quality

JOB DETAILS
- Company: Leading Multinational BPO
- Client Process: Premium Banking
- Post: Super Premium Associate
- Location: Hebbal, Bangalore
- Week Offs: 02 Days (Rotational)
- Working Days: 05 Days (Rotational)
- Shift timings: 24/7 Shifts (8:00 am - 8:00 pm)( Rotational Shift for 9 hrs )

PERKS & BENEFITS
- Salary: Upto ₹28,000 Monthly (₹33,000 CTC)
- Incentives: Based on Performance
- Travel/Accommodation Allowance: ₹5,000
- PF & Medical Benefits
- One side Cab Service (before 8:00 am & after 8:00 pm login/logouts)

SELECTION CRITERIA
- Graduation Mandatory
- Min 1.8 years of experience (01 Year from any domain + 06 months of Banking Customer Support)
- Must be fully vaccinated

REQUIRED SKILLS
- Proficient communication skills (Hindi & English)
- Customer Service & Interpersonal skills

INTERVIEW PROCEDURE
- Round 1 - AMCAT (Online)
- Round 2 - HR (Walkin/Telephonic)
- Round 3 - Versant Test (5 or Above)
- Round 4 - Ops (Walkin/Telephonic)
- Round 5 - Client (Walkin/Telephonic)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹33,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Support (Banking): 1 year (preferred)

**Language**:

- Average/Fluent Hindi (required)
- Fluent English (preferred)

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