Billing Associate

**Do you love to solve problems and find better ways of getting things done? Do you love asking ‘why’ about pretty much everything? And does it make you happy when things are perfectly aligned and standardized? Can you pick the small pieces to create a big picture? Do you have the tendency to look into the end-to-end issue rather than just focusing on an incident? If so, then this role might be for you.**

**About the Role,**
- The work may include any of the following depending on the region the role is responsible for.
- Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
- Escalate all delays to internal groups including to the senior members of the team as appropriate
- Accountable for meeting and maintaining defined standards for quality and productivity
- Manage internal customer queries and communication in a professional and service-minded manner ensuring
- Be a team player and ensure that internal and external customer's requirements are met - attend team meetings
- Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
- Support billing team in validating online invoices and portals
- Creating and modification of customer master data.
- Meet agreed volume, service and quality targets
- Shift timing:

- 12pm to 9pm

**About You**:

- Graduate/Post Graduate in Accounting with 1 years of relevant experience
- Necessary industry experience & associated number of years of experience
- Good problem-solving skills, written and verbal communication skills.
- Proven ability to form strong customer relationships, an understanding of customer focus and service delivery
- Good knowledge of MS Office and ERP (applicable AR systems)
- Must possess and demonstrate exceptional organizational and communications skill.

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**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**:Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**:LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**:Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- ** Purpose Driven Work**:We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

**Accessibility**

As a global business, we rely on diversity of