International Voice Process

1 day ago

Bengaluru, India Covenant Consultant Full time

**Job Title**: International Voice Customer Service Executive

**Location**: Electronic city, Bangalore

**Job Type**: Full-time **(WORK FROM OFFICE)**

**Experience Levels**:
We are seeking dedicated and experienced individuals to join our team as International Voice Customer Service Executives in Bangalore. If you have a passion for customer service, excellent communication skills, and meet the experience requirements outlined below, we encourage you to apply.

**Responsibilities**:

- Handle inbound and outbound customer calls professionally and efficiently.
- Provide exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintain accurate records of customer interactions in our database.
- Adhere to company policies and procedures to ensure consistent service delivery.
- Collaborate with team members to achieve performance targets.
- Stay updated on product/service knowledge to effectively assist customers.
- Assume a leadership role in the customer service department.
- Mentor and train junior team members to enhance their skills.
- Handle escalated customer issues and provide expert-level support.
- Analyze customer feedback and recommend process improvements.
- Ensure service level agreements (SLAs) are met consistently.
- Collaborate with management to develop and implement customer service strategies.

**Qualifications**:

- Minimum Graduation is mandatory.
- Previous experience in a customer service role, with a minimum of 1 year for entry-level positions and 5 years for senior roles.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities.
- Ability to work night shifts (complete night).
- Willingness to undergo a background verification (BGV) process.
- Positive attitude, empathy, and a customer-centric approach.
- **Mandate Relieving letters for previous companies.**

**Benefits**:

- Competitive salary: Up to 5.5 Lakh per annum for entry-level positions and up to 6.5 Lakh per annum for senior roles.
- Cab facility for night shifts.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.

To apply, please submit your resume and relevant academic papers.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹650,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

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