Customer Service Executive

2 days ago

Andheri Mumbai Maharashtra, India Bismarck Industries Ltd Full time

**Customer Service Executive**

**Key Responsibilities**:

- Act as the primary point of contact for customer queries related to shipments, clearances, and documentation.
- Handle daily coordination with shipping lines, CHA (Customs House Agents), freight forwarders, and port authorities.
- Use ODEX to submit and manage shipping documents, IGM/BL tracking, D/O requests, and other related tasks.
- Ensure all documentation related to import/export shipments is accurate and submitted on time.
- Resolve client issues or complaints quickly and professionally to maintain customer satisfaction.
- Track shipments and clearance statuses and provide timely updates to customers.
- Coordinate with operations and documentation teams for smooth workflow.
- Maintain accurate records of all customer interactions and documentation processes.
- Support in raising DSRs, generating MIS reports, and handling billing coordination.
- Minimum 1-3 years of experience in a logistics or customs clearance company (mandatory).
- Strong working knowledge of ODEX platform and customs clearance documentation.
- Excellent communication skills (English and regional language).
- Detail-oriented with strong follow-up and coordination skills.
- Familiarity with shipping terms, INCOTERMS, and port procedures.
- Ability to multitask, prioritize work, and handle pressure in a fast-paced environment.
- Proficient in MS Office and basic logistics software tools.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Application Question(s):

- current ctc

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8169940571

  • Customer Service Executive

    2 days ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Service Executive

    3 days ago

    Andheri, Mumbai, Maharashtra, India Empric Outsourcing Pvt Ltd Full time

    We are looking for a call centre executive to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided at its best quality. **Responsibilities**: Handle many inbound calls to customers and clients. Identify the needs of customers,...

  • Client Service Executive

    1 day ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive FRESHERS** - Salary budget - Rs 10000-15000 per month - Location - Mumbai, Mumbai - Working days - 5 - Work from office - yes - Work from home - No. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Service Executive

    2 days ago

    Andheri, Mumbai, Maharashtra, India Talent Corner Full time

    **Job Role: IMPORT DOCUMENTATION & CUSTOMER SERVICE EXECUTIVE- NVOCC MUMBAI** **Roles and Responsibilities**: - Coordination with agent, Port user A/c, feeder operator & MTY yard, - Job preparation & accounting requisition through Studio, - Follow up till shipment loading/cntr MTY return, - Prepare & release Import D/o/Gang letter, Survey, empty letter, -...

  • Customer Service Executive

    2 days ago

    Andheri, Mumbai, Maharashtra, India The Byke Hospitality Ltd. Full time

    Namaste! MadStays, a The Byke Hospitality Ltd. entity is hiring **Customer Service Executives** ! We are seeking dedicated and passionate Customer Service Associate to join our team at MadStays. In this role, you will specialize in educating guests about our room booking processes and services via telephone, ensuring they make informed decisions and enjoy...

  • Customer Service Executive

    4 days ago

    Andheri, Mumbai, Maharashtra, India Nish Hair Pvt LTD Full time

    **Job Overview**: We are looking for a dedicated and proactive Customer Support Executive to manage our chat-based customer service across multiple social media platforms. You will be responsible for engaging with customers, resolving inquiries, and ensuring a seamless experience through live chat and messaging channels on platforms like Facebook, Instagram,...

  • Customer Service Executive

    37 minutes ago

    Andheri, Mumbai, Maharashtra, India Nish Hair Pvt LTD Full time

    **Job Overview**: We are looking for a dedicated and proactive Customer Support Executive to manage our chat-based customer service across multiple social media platforms. You will be responsible for engaging with customers, resolving inquiries, and ensuring a seamless experience through live chat and messaging channels on platforms like Facebook, Instagram,...

  • Customer Service Executive

    3 days ago

    Andheri, Mumbai, Maharashtra, India The Byke Hospitality Ltd. Full time

    Namaste! MadStays, a The Byke Hospitality Ltd. entity is hiring **Customer Service Executives** ! We are seeking dedicated and passionate Customer Service Associate to join our team at MadStays. In this role, you will specialize in educating guests about our room booking processes and services via telephone, ensuring they make informed decisions and enjoy...

  • Customer Service Executive

    1 day ago

    Andheri, Mumbai, Maharashtra, India ICC WORLD WIDE PVT. LTD. Full time

    **Urgent opening for ICC Group of companies** **Designation: Customer Service Executive** M/S.ICC WORLD WIDE PRIVATE LIMITED M/S.BHEJO ECOMMERCE PRIVATE LIMITED It's a multi-domain process where we are a 40+ old company in the logistics, BPO and e-Commerce space. **Job Description: -** - Handling inbound customers queries. - Coordinating with the team...

  • Customer Service Executive

    3 days ago

    Andheri, Mumbai, Maharashtra, India Aastral international inc Full time

    **Job Title**: Senior Customer Service Executive - Air Import **Location**: Andheri, Mumbai **Employment Type**: Full-time **Reports To**: Manager - Air Imports **Job Summary**: **Key Responsibilities**: - Manage the end-to-end air import process, including shipment tracking, coordination, and timely updates to clients. - Handle documentation such as Bill...