Intern - Product Support

5 days ago

Bengaluru Karnataka, India LeadSquared Full time

**Intern - Product Support**

**Location: Bangalore**

**About LeadSquared**: One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale. We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa.
- Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
- Frost and Sullivan's 2019 Marketing Automation Company of the Year award
- Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia Pacific
- Listed as Top Rates Product on G2Crowd, GetApp and Trust Radius

**Roles & Responsibilities**:

- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using LeadSquared.
- Ask customers targeted questions to quickly understand the root of the problem.
- Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution.
- Onboarding new customers: Providing Admin and User trainings etc. (over web and in person).
- Work closely with technical teams to enhance the quality of existing products.
- Manage and monitor customers’ expectations. - Help in keeping customers extremely satisfied and thereby contributing to customer retention.

**Key Requirements**:

- Degree in Computer Science or related field.

**Why Should You Apply?**
- Fast-paced environment
- Accelerated Growth & Rewards
- Easily approachable management
- Work with the best minds and industry leaders
- Flexible work timings

**Interested?

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