Customer Support Executive

1 day ago


Garchuk Guwahati Assam, India AEROPICT LOGISTICS SOLUTIONS PVT LTD Full time

Provide updates on shipment status, delivery timelines, and delays.
- Address complaints or service issues promptly and professionally.
- Track and monitor shipments using logistics software or tracking systems.
- Coordinate with warehouses, carriers, and internal departments to ensure smooth delivery.
- Help resolve issues like lost or damaged goods, incorrect deliveries, or customs delays.
- Prepare and maintain shipping documents, delivery notes, and customer records.
- Generate regular reports on service performance and customer feedback.
- Act as a liaison between customers and logistics providers to resolve issues.
- Escalate complex problems to the appropriate team or manager.
- Assist in updating standard operating procedures.

ONLY FEMALE CANDIDATES

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person


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