Customer Care Executive

6 hours ago


Andra, India Alpha Edu Services Full time

A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including Callings, answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact the customer's experience of an organization. They may also lead a team of customer service professionals and educate them on how to tackle customer queries.

**Responsibilities**:

- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- dealing with customer issues and churning out an easy-to-follow solution
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and client
- Good Relationship building.

Languages:
English

Telugu

Tamil

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

**Language**:

- Telugu (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9900098078



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