IT Customer Support Representative

1 day ago


Tamil Nadu, India L-mobile solutions GmbH & Co. KG Full time

**Your tasks**:

- Troubleshoot and resolve technical or service-related issues, escalating when needed.
- Guide users on how to use products effectively and confidently.
- Document customer interactions and update internal systems accordingly.
- Contribute to FAQs and the knowledge base to support self-service.
- Collect feedback and share insights to improve products and services.
- Follow internal policies and meet KPIs such as response time and resolution rate.
- Collaborate with teams across sales, support, and project management to ensure smooth resolutions.

**Your profile**:

- You are Fluent in German and English (spoken and written).
- You have strong organizational and problem-solving skills, with an analytical and customer-focused mindset.
- You have completed training in software development or hold a comparable qualification.
- You are familiar with current technologies such as MSSQL, HTML, JavaScript, and object-oriented programming, ideally using the.NET Framework.

**Contact**:
Your contact person:
Ibtissem Kaafar
L-mobile tunisia S.a.r.L
Av. du Dr. Mohamed Souissi
8075 Dar Chaabane Al Fehri (Tunisia)

Connect with me on LinkedIn

Further information about us you will find on:
**Your Benefits**:

- Career growth in a future-proof industry
- Attractive base salary
- Flexible working hours
- Flat hierarchies, open culture, and real impact
- Health insurance, meal vouchers and more...

**Your future with us**:
As a German, family-run company with more than 300 employees worldwide, we support medium-sized companies on the path to digital transformation. With our innovative software solutions in the areas of warehouse logistics, production and field service management, we digitalize processes - making them simple, flexible and mobile

In short: Industry 4.0 is exactly our thing.

Would you like to become part of L-mobile?
We focus on your individual goals and strengths and develop you both personally and professionally.



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