Urgent Hiring for

1 day ago

Malad Mumbai Maharashtra, India Hemocean outsourcing Full time

Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
- Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
- Understand the customer grievances and provide appropriate resolution.
- Liaising with different verticals to get the end resolution for the customer.

Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.

Take a customer-focused approach to handle complaints and escalations.

Strong follow-up required on all the assigned cases to provide resolution within the framed timelines.

Ensure that all written communication is carried out as per the customer care procedures

Requirements:

- Minimum 6 months of experience in handling escalations, Customer Support.

Customer Centric approach

Excellent written & verbal communication skills
Ready to work for 6 days a week on rotational week off and rotational shift

**Salary**: ₹15,000.00 - ₹22,000.00 per month

Ability to commute/relocate:

- Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Minimum 6 months of experience in handling Customer Support.

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7903809796

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