Customer Service Associate

6 days ago


Andheri Mumbai Maharashtra, India Fugetron Corporation Crescent Global IT Services Pvt.ltd Full time

Skills:

- Collaborate with healthcare professionals and other team members to escalate and resolve complex patient issues effectively.
- Document all patient interactions and relevant information accurately in the customer service database.
- Handle sensitive and confidential patient information with the utmost care and compliance to privacy laws.
- Demonstrate a patient-centric approach, actively listening to patients' needs, and providing appropriate solutions. - Meet performance targets, including call volume, average handling time, and customer satisfaction metrics.
- Participate in ongoing training and development programs to enhance knowledge and customer service skills.

**Requirements**:
**Salary**: ₹10,789.35 - ₹45,243.27 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9970950469



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