L2 Production Support 4 to 6 Years Hyderabad

2 weeks ago

Bengaluru, India Capgemini Full time

Strong working experience in L2 support with Unix environment.
- Should be strong in SQL queries
- Experience in supporting project with ticketing tools
- Prioritize Alerts based on severity and type
- Perform Root Cause Analysis by analyzing the issue and the code to determine impact. Assign to Dev team with RCA findings
- Timely escalation to Dev team in case of high priority issues that L2 team needs support on
- Systematic and timely communication to stakeholders across various channels based on severity of the issue
- Weekend Maintenance support, monitor critical alerts, attend to any escalations from Helpdesk and Production management teams on a need basis

**Primary Skills**
- Unix
- Shellscripting
- SQLQueries

**Secondary Skills**
- Java/Python

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