Web Caller

Experience **:1 - 3 Years**
Education **:12th / Under Graduate / Graduation - Any Specialisation**
Location **:Durgapur**
Type of Employment **:Full time**
Job Shift **:Night Shift(9.00 PM - 6.00 AM)
**Responsibilities**:

- Need to manage inbound as well as outbound calls.
- Identify customer requirements, understand and to provide solution accordingly.
- Need to sell our products and services.
- Need to keep records of all communication and conversations in database.
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Customer Focus.
- Customer Service.
- Data Entry Skills.
- Exceptionally self-motivated and directed.
- Keen attention to detail.
- Ability to motivate in a team-oriented, collaborative environment.
- Excellent Communication skills

**Benefits Offered By Us**:

- **Market competitive pay**:

- We offer competitive salaries to all employees so that they are motivated to work and feel secure in their livelihood.

**Positive work environment**: At Technext, we pride ourselves on having a employee friendly culture. For us, every employee is unique and so we celebrate their successes together. We have also diminished boundaries between seniors and juniors so that everyone can grow equally. Along with this, our HR department is always available to sort out any difficulties.

**Bonus Pay**: We offer bonus pay to employees of selected fields as per performance.

**Yearly Increments**: We understand that one fixed salary slab isn't sustainable year after year. So we offer yearly increments to ensure that our employees are happy working with us.

If you have any queries, you can contact us and clear it up. We are eagerly looking forward to a long term association with you.