Liquidity Reporting L2 Support

Job title : Liquidity Reporting L2 Support
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager.
BUK & BX - All locations

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
What will you be doing?
- Subject Matter Expert in Production Support for live systems.
- Ensure completeness of root cause for major/critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents.
- Participate in service operational reviews, ensuring SLA, KPI and other data/information is provided to assist with such reviews.
- Continually review the service provided to end-users and customers to ensure it meets agreed service levels and all customers’ requirements, though, e.g. liaising with stakeholders, conducting customer satisfaction surveys and electronic monitoring. Identify improvements to the service provided.
- Bring to the attention of managers any matters relating to the health and safety of both staff and customers.

What we’re looking for:

- Graduate / Post graduate degree in Computer Science, or related fields.
- 4-6 years of experience primarily Run The Bank roles in financial institutions, consulting or technology companies.
- Strong expertise in day-to-day RTB functions with Hands-on/technical experience (high proficiency in windows, Unix, AWS, Python and database technologies.
- Excellent oral and written communication skills, presentation skills, and ability to facilitate cross-functional cooperation across senior stakeholders.
- Experience in ITIL Service Delivery and Support, preferably with a formal ITIL qualification (or their equivalents outside of the ITIL framework)

Skills that will help you in the role
- Investment Banking background (2+ years guideline)
- Experience of working to tight deadlines in a fast-moving environment with an ability to work in a virtual team
- Well organized with excellent time management, able to work in a pressurized environment
- Ability to understand the business context and respond to users is more important over the in-depth technology skills
- Service oriented and able to follow the processes in delivering the KPIs

Where will you be working?
Pune

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done be