Junior Associate

7 days ago

Bengaluru Karnataka, India Cashfree Payments Full time

**What You Will Do**:

- Mitigate risks associated with chargebacks and customer disputes by implementing robust and standardized processes across business units to reduce occurrences
- Continuously improve and update the chargeback and dispute service system according to card scheme rules and requirements, focusing on process optimization
- Provide support to the team handling day-to-day operations, assisting in issue escalations and ensuring efficient resolution
- Collaborate with relevant business heads and senior stakeholders to conduct regular reviews, sharing insights on trends and strategies related to chargeback management
- Increase awareness of effective chargeback and dispute handling mechanisms among both internal and external stakeholders through education and communication initiatives

**What You Will Need**:

- 0-2 years of hands-on experience in managing chargeback and dispute processes, demonstrating a deep understanding of industry best practices and compliance standards
- Proficiency in managing multiple projects and programs simultaneously, ensuring their timely execution and meeting set objectives
- Analytical mindset with excellent problem-solving skills
- Ability to work independently and collaboratively in a fast-paced environment
- Strong attention to detail and ability to handle sensitive information with discretion
- Excellent communication skills, both verbal and written

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