Voice Process Executive(Female Only)
22 hours ago
1. **Customer Interaction**:
- Handling customer calls professionally and responding to queries or complaints.
- Providing accurate and complete information about products or services.
- Listening actively to understand customer needs and resolve their concerns.
2. **Problem Solving and Issue Resolution**:
- Identifying issues and providing appropriate solutions to customer problems.
- Escalating complex cases to supervisors or relevant departments when necessary.
- Following up on customer inquiries when required.
3. **Sales and Up-Selling (for Outbound or Sales Processes)**:
- Promoting and selling products or services over the phone.
- Meeting sales targets through convincing and effective communication.
- Identifying cross-selling or up-selling opportunities during customer interaction.
4. **Call Documentation**:
- Recording details of customer interactions and transactions, complaints, comments, and actions taken in the system.
- Maintaining call logs and customer records for future reference.
5. **Achieving Performance Metrics**:
- Meeting or exceeding set call handling metrics like Average Handling Time (AHT), customer satisfaction score, and First Call Resolution (FCR).
- Adhering to the company’s quality standards in customer interactions.
6. **Team Collaboration**:
- Collaborating with team members, supervisors, or other departments to resolve customer issues.
- Sharing feedback and learning from team members to improve service quality.
7. **Training and Skill Development**:
- Participating in training sessions to improve product knowledge, customer service skills, and process efficiency.
- Staying updated on new products, services, and policies.
8. **Adherence to Policies and Procedures**:
- Following the company’s guidelines, protocols, and ethical standards during customer interaction.
- Maintaining confidentiality of customer information and adhering to data protection policies.
9. **Handling Difficult Situations**:
- Managing challenging customers or situations with professionalism and patience.
- De-escalating tense situations and ensuring a positive outcome.
10. **Technical Troubleshooting (in Tech Support Processes)**:
- Offering technical support and troubleshooting services to resolve customer issues related to products or services.
Skills Required:
- Strong verbal communication skills.
- Patience and empathy.
- Active listening.
- Problem-solving abilities.
- Multitasking.
- Ability to work under pressure.
**Job Types**: Full-time, Permanent
Pay: ₹17,000.00 per month
**Benefits**:
- Work from home
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 1 year (preferred)
Work Location: In person
-
voice process executive(female only)
4 days ago
Avadi, Chennai, Tamil Nadu, India Sura Housing Full time ₹ 1,30,000 - ₹ 2,50,000 per yearNeed Female candidate for Tamil voice process executive @Avadi,Chennaiavadi near by location candidate needFreshers are also welcomefixed salary+incentiveage below 35Job Type: Full-timePay: ₹13, ₹25,000.00 per monthBenefits:Cell phone reimbursementEducation:Secondary(10th Pass) (Preferred)Work Location: In personSpeak with the employer
-
Velacheri, Chennai, Tamil Nadu, India BDreamz Global Solutions Pvt Ltd Full timeFemale only can apply Fresher can apply Female Executive Voice Process Any degree except Engineering Proximity to Velachery is preferred Willingness to work in rotational shifts Salary with incentive for monthly **Responsibilities**: Handle telecommunications and customer inquiries Ensure effective communication with clients Adapt to rotational...
-
Chennai, Tamil Nadu, India BDreamz Global Solutions Pvt Ltd Full timeFemale only can apply Fresher can apply Female Executive Voice Process Any degree except Engineering Proximity to Velachery is preferred Willingness to work in rotational shifts Salary with incentive for monthly **Responsibilities**: Handle telecommunications and customer inquiries Ensure effective communication with clients Adapt to rotational...
-
Tamil voice process executive(female)
10 hours ago
Ambattur, Chennai, Tamil Nadu, India trademinds Full time ₹ 1,80,000 - ₹ 3,00,000 per yearNeed Female candidate for Tamil voice process Executive at Ambattur,ChennaiAmbattur location near by candidate only needFreshers are also welcomeAge below 35Fixed salary+IncentiveJob Type: Full-timePay: ₹15, ₹25,000.00 per monthBenefits:Cell phone reimbursementEducation:Secondary(10th Pass) (Preferred)Location:Ambattur, Chennai, Tamil Nadu...
-
Chennai, Tamil Nadu, India BDreamz Global Solutions Pvt Ltd Full timeFemale only can apply Fresher can apply Female Executive Voice Process Any degree except Engineering Proximity to Velachery is preferred Willingness to work in rotational shifts Salary with incentive for monthly **Responsibilities**: Handle telecommunications and customer inquiries Ensure effective communication with clients Adapt to rotational...
-
Immediate Joiner for Fresher Female Voice Process
21 hours ago
Chennai, Tamil Nadu, India BDreamz Global Solutions Pvt Ltd Full timeFemale only can apply Fresher can apply Female Executive Voice Process Any degree except Engineering Proximity to Velachery is preferred Willingness to work in rotational shifts Salary with incentive for monthly **Responsibilities**: Handle telecommunications and customer inquiries Ensure effective communication with clients Adapt to rotational...
-
Immediate Joining Female Fresher Voice Process
21 hours ago
Velachery, Chennai, Tamil Nadu, India BDreamz Global Solutions Pvt Ltd Full timeFemale only can apply Fresher can apply Female Executive Voice Process Any degree except Engineering Proximity to Velachery is preferred Willingness to work in rotational shifts Salary with incentive for monthly **Responsibilities**: Handle telecommunications and customer inquiries Ensure effective communication with clients Adapt to rotational...
-
Velachery, Chennai, Tamil Nadu, India BDreamz Global Solutions Pvt Ltd Full timeFemale only can apply Fresher can apply Female Executive Voice Process Any degree except Engineering Proximity to Velachery is preferred Willingness to work in rotational shifts Salary with incentive for monthly **Responsibilities**: Handle telecommunications and customer inquiries Ensure effective communication with clients Adapt to rotational...
-
Voice Process
1 week ago
Erode, Tamil Nadu, India Apsung Full timeWe are hiring for **Voice Process** Location **:PS Park, Erode.** Job Role : Voice Process Executive Required Skill**:Good Communication skill in Tamil & English** Age Limit **:20 to 30** Gender **:Male / Female** Salary **:10,470/- + Incentives** Experience: 0 - 2 Years Roles & Responsibility: - Explain the Job details which are available to us And...
-
Velachery, Chennai, Tamil Nadu, India BDreamz Global Solutions Pvt Ltd Full timeFemale only can apply Fresher can apply Female Executive Voice Process Any degree except Engineering Proximity to Velachery is preferred Willingness to work in rotational shifts Salary with incentive for monthly **Responsibilities**: Handle telecommunications and customer inquiries Ensure effective communication with clients Adapt to rotational...
