Contact Center Operations
1 week ago
The responsibilities for this position include but are not limited to:
- Day to Day operational oversight of Service Delivery to include Return, Repair, Exchange, Advanced Exchange, On-Site
Repair, Walk-In Repair, Depot Repair
- Submission and monitoring of service requests within vendor and/or internal systems
- Handling customer service escalations/exceptions and working with repair vendors to resolve service issues.
- Assisting with, tracking, and managing service requests, device status
- Manage/resolve service delivery exceptions and service provider escalations
- Working with Service Vendors to introduce new products into the service process, or to introduce new service
capabilities.
- Monitoring department issues and client complaints to propose methods to lessen recurring issues.
- Work with operations technicians to support Device Triage and Diagnostics procedures including functional testing for
each customer program
- Monitor operation control points to ensure SLA performance compliance. Review SLA non compliant issues with
Service Management to establish corrective actions.
- Additional responsibilities to support planning or ongoing service operations may be defined as required.
Pay: ₹30,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 3 years (required)
- handling customer chain escalations: 3 years (required)
- sla performance complaince: 3 years (required)
- device triage: 3 years (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 9315547753
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