Customer Support Representative

1 day ago


Gurugram Haryana, India Sumitsu Apparel Full time

**Responsibilities**:

- Handle **40-50 inbound and outbound calls daily** with professionalism and accuracy.
- Respond promptly to customer inquiries, providing accurate information about products or services.
- Address and resolve customer complaints or concerns, ensuring a positive experience.
- Follow a structured workflow for smooth call handling and issue resolution.
- Collaborate with other departments to resolve escalated issues efficiently.
- Manage and update customer records in the CRM system accurately after every interaction.
- Conduct follow-up calls to ensure customer satisfaction or provide additional support.
- Perform administrative and back-end tasks such as preparing reports and maintaining logs.
- Identify opportunities to upsell or cross-sell services during customer interactions.
- Adhere to call quality standards and meet daily performance targets.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person



  • Gurugram, Haryana, India Lakn Design Technology Pvt. ltd. Full time

    **Job description -Customer Support Representative (CSR)** **Role & responsibilities**: Responsible for finding new business opportunities US virtual construction Industry, developing strategies to pursue them, and maintaining relationships. Should be able to handle clients & business accounts worth millions of dollars in construction projects. The primary...


  • Gurugram, Haryana, India Drimlite Full time

    **Job Title**: Customer Service Representative **Location**: Gurgaon ,Haryana **Job Type**: Full-time **Key Responsibilities**: - Responding to customer inquiries and resolving issues promptly and efficiently. - Assisting customers with transactions and account-related queries. - Ensuring customer satisfaction through effective communication and...


  • Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...


  • Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...


  • Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...


  • Gurugram, Haryana, India UNHR Full time

    **Responsibilities**: - Develop and execute project plans, timelines, and budgets in collaboration with project stakeholders and team members. - Liaise with government agencies and other partners to facilitate project implementation and ensure compliance with regulatory requirements. - Coordinate with stakeholders to align project activities with...

  • Customer Support

    3 days ago


    Gurugram, Haryana, India Bijak Full time

    As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with our products or services. Your primary goal will be to address customer concerns promptly and effectively while upholding our company's standards of customer service...


  • Gurugram, Haryana, India Infiniserve IT Solution Pvt Ltd Full time

    **Designation - Customer Care Representative** **Key Responsibilities**: - Identify and assess customers' needs to achieve satisfaction - .Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. - Provide feedback on the efficiency of the customer service process.. **Required...

  • Customer Support

    1 week ago


    Gurugram, Haryana, India Infiniserve IT Solution Pvt Ltd Full time

    **Job Title: Customer Support Executive** **Location: Gurgaon** **Department: Customer Service** *** **Key Responsibilities**: - Identify and assess customers' needs to achieve satisfaction. - Keep records of customer interactions, process customer accounts, and file documents. - Provide feedback on the efficiency of the customer service...

  • Customer Support

    2 weeks ago


    Gurugram, Haryana, India Infiniserve IT Solution Pvt Ltd Full time

    **Job Title: Customer Support Executive** **Location: Gurgaon** **Department: Customer Service** *** **Key Responsibilities**: - Identify and assess customers' needs to achieve satisfaction. - Keep records of customer interactions, process customer accounts, and file documents. - Provide feedback on the efficiency of the customer service...