Customer Support Executive
1 week ago
1. Customer Support:
*Troubleshoot customer issues, providing effective solutions and ensuring customer satisfaction.
*Maintain up-to-date knowledge of products to answer customer queries accurately.
*Handle complaints or escalations and work towards swift resolutions.
*Ensure a positive customer experience through active listening and empathy.
2. Sales Skills:
*Identify and pursue sales opportunities during customer interactions.
*Maintain a strong understanding of the product offerings to effectively recommend solutions.
*Work closely with the sales team to ensure seamless transitions from support to sales.
3. Collaboration:
*Collaborate with your team to ensure customers are satisfied and their needs are met.
*Provide feedback on customer concerns, trends, and potential improvements to the product.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
**Experience**:
- Customer support: 1 year (required)
**Language**:
- English (required)
**Location**:
- Noida, Uttar Pradesh (required)
Work Location: In person
**Speak with the employer**
+91 8383039873
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