Customer Care Executive
3 days ago
To actively engage with the customers on both incoming and outgoing calls and assist them
in appointment bookings on platform.
Work towards providing an excellent customer experience by going that extra mile on every
interaction.
Maintain overall customer satisfaction levels to ensure the continuous relationship with
Practo.
Ensure complete documentation of all activities undertaken with respect to the call log.
Adhere to the Process defined on both Operations and Quality legend.
Ability to timely Escalation (Approach to handle issue to understand when to escalate & what
will be handled by themselves), attention to detail, ability to research and able to arrive at
solution and also challenges the process and come up with different alternatives.
Fluency in English & Hindi plus a local language preferred.
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