Customer Care Executive

3 days ago


Bengaluru, India Practo Technologies Full time

To actively engage with the customers on both incoming and outgoing calls and assist them

in appointment bookings on platform.

Work towards providing an excellent customer experience by going that extra mile on every

interaction.

Maintain overall customer satisfaction levels to ensure the continuous relationship with

Practo.

Ensure complete documentation of all activities undertaken with respect to the call log.

Adhere to the Process defined on both Operations and Quality legend.

Ability to timely Escalation (Approach to handle issue to understand when to escalate & what

will be handled by themselves), attention to detail, ability to research and able to arrive at

solution and also challenges the process and come up with different alternatives.

Fluency in English & Hindi plus a local language preferred.



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