Web Chat Executive
3 days ago
**Job Summary**
Greet customers and engage with them in a polite and professional manner to create a positive impression, understand their needs and preferences
Provide real time assistance, information and support to users through chat based communication on Whatsapp business chat, facebook chat and comments of Manavguru and Saral Vaastu pages
Gather details about problems faced by customers and add them in the Salesforce CRM
provide accurate and and helpful information to customers based on a thorough understanding of the company's service offering
Escalate service related issues of the customer to the concerned internal department
handle multiple chat and comment conversations simultaneously while maintaining quality and accuracy in responses
Document interactions, issues and resolutions in the CRM for future reference
Share e-book to customers requested through Saral Vaastu site
To do Social media posts on Sundays and national holidays
Pay: ₹14,000.00 - ₹18,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Work Location: In person
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