Web Chat Executive

3 days ago


Navi Mumbai Maharashtra, India C G Parivar IT Solutions Pvt Ltd Full time

**Job Summary**

Greet customers and engage with them in a polite and professional manner to create a positive impression, understand their needs and preferences

Provide real time assistance, information and support to users through chat based communication on Whatsapp business chat, facebook chat and comments of Manavguru and Saral Vaastu pages

Gather details about problems faced by customers and add them in the Salesforce CRM

provide accurate and and helpful information to customers based on a thorough understanding of the company's service offering

Escalate service related issues of the customer to the concerned internal department

handle multiple chat and comment conversations simultaneously while maintaining quality and accuracy in responses

Document interactions, issues and resolutions in the CRM for future reference

Share e-book to customers requested through Saral Vaastu site

To do Social media posts on Sundays and national holidays

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Work Location: In person


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