Process Associates

1 week ago


Nandanam Chennai Tamil Nadu, India Genesis Placement Services Full time

8072481869 | 7871339827 Note: **Willing to work night shift** **Job Description**: - Address customer queries regarding travel arrangements such as flight bookings, accommodations, and tour packages. - Handle customer grievances with professionalism and empathy, striving for swift resolution. - Guide customers through our website, aiding in bookings and reservation management. - Post sale queries like Refund, Re-issue, Void, cancellation & Voucher generation - Maintain meticulous customer records within our CRM system. - Stay abreast of product and policy updates to furnish accurate information. - Achieve or surpass performance benchmarks for customer satisfaction and issue resolution. - Engage in ongoing training and coaching sessions to enhance service proficiency. **Requirements**: - Bachelor's degree or equivalent experience. - Minimum 2 years in customer service, travel industry experience is must. - Exceptional communication skills for effective interaction. - Strong problem-solving aptitude, prioritizing prompt resolution. - Familiarity with GDS systems like Travelport, Amadeus, and Sabre is a must. - Ability to manage multiple tasks in a dynamic environment. - Flexible working in shift’s, including evenings, weekends, and holidays. - Capacity to work autonomously or collaboratively. - Understanding of B2B, B2C, and corporate tools online is advantageous. **Job Types**: Full-time, Permanent Pay: ₹30,000.00 - ₹45,000.00 per month **Benefits**: - Cell phone reimbursement - Paid time off Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus Work Location: In person **Speak with the employer** +91 9884972724


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