B2b Sales
2 weeks ago
Job Opportunity: B2B Sales & Support Specialist at ViaTerra
At **ViaTerra**, we’re passionate about creating world-class products for riders and building meaningful connections with our community. We’re looking for a **Customer Relationship & Support Specialist** who will be the trusted voice of our brand — ensuring our customers, dealers, and partners feel valued, supported, and excited to engage with us.
Key Responsibilities
- **Relationship Building**: Develop and nurture strong relationships with customers and dealers, understanding their needs and ensuring long-term satisfaction.
- **Problem Solving**: Address concerns with empathy and efficiency. Troubleshoot issues, identify solutions, and ensure every interaction ends positively.
- **Order & Service Support**: Guide customers through placing orders, returns, and exchanges while ensuring accurate and timely processing.
- **Documentation**: Maintain detailed records of interactions, feedback, and resolutions. Share insights through reports to drive continuous improvement.
- **Product Expertise**: Stay up to date with ViaTerra’s products and offerings to provide tailored recommendations and guidance.
- **Team Collaboration**: Partner with Sales, Marketing, and Logistics teams to ensure seamless customer experiences. Share feedback and ideas to improve processes.
What We’re Looking For
- Excellent written and verbal communication skills.
- A customer-first approach with empathy and patience.
- Strong problem-solving and troubleshooting abilities.
- Attention to detail with great organizational skills.
- A collaborative mindset and ability to work effectively with cross-functional teams.
Why Join ViaTerra?
- Be part of a purpose-driven brand trusted by riders across India and beyond.
- Work in a collaborative, growth-focused environment where your ideas matter.
- Gain opportunities to learn, take ownership, and make a real impact.
- Help shape how riders and dealers experience ViaTerra as a community and a brand.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your current/Last monthy salary?
- Are you an immediate joiner?
- What is your notice period?
**Language**:
- English (required)
Work Location: In person
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