Telecaller

3 days ago

Jaitala Nagpur Maharashtra, India Vailankanni Multi Services Full time

Position: Telecaller for Collection and Recovery
Location: Nagpur, Maharashtra
Employment Type: Full-time
Department: Collections and Recovery
Reports to: Collections Manager and team leader

Job Summary:
Key Responsibilities:

- **Outbound Calls**: Make daily outbound calls to customers with overdue accounts to remind them of their outstanding balances.
- **Negotiation**: Negotiate payment plans and settlements in accordance with company policies and procedures.
- **Customer Service**: Provide excellent customer service while addressing inquiries, resolving disputes, and offering payment solutions.
- **Record Keeping**: Accurately document all interactions, payment agreements, and customer responses in the system.
- **Follow-up**: Conduct follow-up calls to ensure customers adhere to their payment commitments.
- **Compliance**: Ensure all collection activities comply with relevant laws, regulations, and company policies.
- **Reporting**: Prepare and submit regular reports on collection activities, payment recoveries, and outstanding balances.
- **Collaboration**: Work closely with the Collections Manager and other team members to achieve departmental goals.

Qualifications:

- **Education**: 12th pass can apply, Graduates can also apply
- **Experience**: 1 or more than 1+ experience in collections, debt recovery, collections executive. **DRA**certificate will be added benefit.
- **Skills**:

- Strong verbal communication and negotiation skills.
- Ability to handle difficult conversations and remain calm under pressure.
- Proficiency in using CRM software and Microsoft Office Suite.
- Excellent organizational and time-management abilities.
- High level of integrity and professionalism

Key Competencies:

- **Empathy**: Ability to understand and empathize with customers' financial situations.
- **Persistence**: Determination to follow up and secure payments while maintaining a positive customer relationship.
- **Problem-solving**: Ability to think critically and find effective solutions to payment issues.
- **Attention to Detail**: Ensuring accuracy in documentation and record-keeping.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Opportunities for professional growth and development.
- Friendly and supportive work environment.

How to Apply:
Contact-9359244396 (whatsapp only)

Pay: From ₹12,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- telecaller: 1 year (preferred)

Work Location: In person

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