Solutions Architect

5 days ago

Chennai Tamil Nadu, India Kanini Software Solutions Full time

**Key Responsibilities**:
**Solution Architecture**:

- Lead the architecture, design, and implementation of ServiceNow solutions across various modules.
- Collaborate with business and technology stakeholders to gather requirements and translate them into scalable, high-quality ServiceNow solutions.
- Provide technical oversight during project execution to ensure the solution aligns with the proposed architecture.
- Develop and maintain architecture standards, frameworks, and governance models for ServiceNow implementations.
- Ensure compliance with design and security standards across all ServiceNow initiatives.

**Presales**:

- Act as a key technical and functional advisor during the sales process, engaging with prospective clients to understand their business challenges and propose tailored ServiceNow solutions.
- Lead discovery sessions and workshops to identify client needs and demonstrate the value of the ServiceNow platform.
- Design and deliver customized ServiceNow demos that highlight platform capabilities and align with client objectives.
- Create technical documentation and solution proposals to support the sales process, including architecture diagrams, implementation timelines, and effort estimates.
- Collaborate with sales teams to develop and execute go-to-market strategies for ServiceNow products and services.
- Stay informed of industry trends and ServiceNow innovations to enhance presales engagements and client proposals.

Leadership & Collaboration:

- Provide technical leadership and mentoring to ServiceNow developers and administrators during both the presales and implementation phases.
- Build and maintain strong relationships with clients, acting as a trusted advisor throughout the sales cycle and project execution.
- Work closely with the delivery teams to ensure a seamless transition from presales to project delivery.
- Identify opportunities to enhance client success and drive additional ServiceNow adoption and expansion.

**Requirements**:
**Key Qualifications**:

- Experience: Minimum 10+ years of experience in IT architecture, with at least 6 years specifically focused on ServiceNow, and 6+ years in a presales or client-facing role.

**Technical Skills**:
o Strong expertise in ServiceNow architecture, including ITSM, ITOM, HRSD, CSM, CMDB, and other modules.

o Proficiency in ServiceNow development, scripting, and integrations (REST APIs, workflow automation, etc.).

o Experience with web services, data integration, and third-party integrations with ServiceNow.

o Familiarity with cloud infrastructure (e.g., AWS, Azure) and how ServiceNow integrates with cloud services.

o Strong understanding of Agile methodologies and DevOps practices.

**Presales & Functional Skills**:
o Proven track record in functional presales, including the ability to lead discovery sessions, craft technical solutions, and deliver compelling product demonstrations.

o Excellent communication and presentation skills, with the ability to articulate complex technical solutions to both technical and non-technical stakeholders.

o Experience developing technical documentation, proposals, and solution designs.

o Strong business acumen and ability to align technology solutions with business needs

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