Sales and Customer Support Executive

2 days ago

Badarpur Delhi Delhi, India Vohra Wound Physicians Full time

**Key Responsibility Area**:

- Work closely with the Account Manager who is assigned to specific accounts and physicians.
- Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries.
- Quickly identify, address, document and track critical service-related items and customer inquiries.
- Evaluate customer feedback and identify ways to maximize customer satisfaction.
- Ensure that standard operating procedures are documented and maintained.
- Reporting any anomalies to the reporting manager. **QSR Feedback to be completed in a timely manner, review & report.**:

- Vacation coverage to be reviewed & worked upon for timely allocation of physicians.
- Missed rounds to be identified & aiming to save encounters.
- Resell meetings to be arranged & attended to.
- Responsible for all correspondence with customers ensuring all aspects of a project are effectively communicated and documented.
- Support the Team Lead -CRM to implement policies as laid down by the companies.
- Routing Carve Off’s as and when required.
- Calls to facilities based in US basis the states assigned.
- Calls connected with Facilities - Increase First Contact. **Aiming to schedule meetings with US facilities for Growth in business.**:

- Revenue Improvement - Conversions of New meetings to sale (1st encounter)

**Qualifications, Skill & Experience Levels**:

- **Minimum 1 year of international experience(negotiable in exceptions).**:

- **Minimum 1 year of Sales Experience.**:

- Proficiency with computers, especially with CRM software, and strong typing skills.
- Basic Excel skill - understanding Excel spreadsheets (Formulas & Functions).
- Good level of literacy and numeracy.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Ability to deal with demanding customers and escalations.
- Well-developed communication skills: ability to communicate to all levels.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Organizational skills with the ability to prioritize a varied and demanding workload.
- Problem solving skills with A high level of commercial awareness

**Shift time - 5pm
- 2am (NO CAB FACILITY)**

**Salary**: ₹30,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Day range:

- Monday to Friday

Shift:

- Evening shift
- US shift

Supplemental pay types:

- Commission pay

Travel requirement:

- No travel

Ability to commute/relocate:

- Badarpur, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- sales: 1 year (required)
- Customer service: 1 year (required)
- International voice process: 1 year (required)
- total work: 2 years (preferred)

**Language**:

- Fluent English (required)

Work Location: In person

  • Customer Support Specialist

    6 days ago

    Delhi, India Customer Support Full time

    1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...

  • Customer Support Specialist

    6 days ago

    Delhi, India Customer Support Full time

    1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...

  • Sales and Customer Support Executive

    1 week ago

    Badarpur, Delhi, Delhi, India Vohra Wound Physicians Full time

    **Key Responsibility Area**: - Work closely with the Account Manager who is assigned to specific accounts and physicians. - Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries. - Quickly identify, address, document and track critical service-related items and customer inquiries. - Evaluate customer...

  • Sales and Customer Support Executive

    2 weeks ago

    Badarpur, Delhi, Delhi, India Vohra Wound Physicians Full time

    **Key Responsibility Area**: - Work closely with the Account Manager who is assigned to specific accounts and physicians. - Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries. - Quickly identify, address, document and track critical service-related items and customer inquiries. - Evaluate customer...

  • Sales and Customer Support Executive

    1 week ago

    Badarpur, Delhi, Delhi, India Vohra Wound Physicians Full time

    **Key Responsibility Area**: - Work closely with the Account Manager who is assigned to specific accounts and physicians. - Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries. - Quickly identify, address, document and track critical service-related items and customer inquiries. - Evaluate customer...

  • Customer Support Executive

    6 days ago

    Badarpur, Delhi, Delhi, India Vohra Wound Physicians Full time

    **Key Responsibility Area**: - Work closely with the Account Manager who is assigned to specific accounts and physicians. - Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries. - Quickly identify, address, document and track critical service-related items and customer inquiries. - Evaluate customer...

  • Chat Support Executive

    7 days ago

    Dwarka Mor Metro Station, Delhi, Delhi, India MJ Sales and Services Full time ₹ 1,82,400 - ₹ 2,94,600 per year

    Job Title: Chat Support Executive (Delhi)Location: Dwarka Mor, DelhiWe are looking for a Chat Support Executive to join our customer service team in Pune. The role involves assisting clients through live chat, email, and messaging platforms by addressing queries, providing product/service information, and ensuring a smooth customer experience. This is a...

  • Customer Care Executive

    1 week ago

    Badarpur, Delhi, Delhi, India Shaadi.Com Full time

    **Location**: Mohan Estate, New Delhi **Position**: Service Executive (Customer Support) **Openings**: 50 **Job Highlights** - **Languages Required**: Punjabi (Top Priority), English, and Hindi - **Salary Package**: ₹25,000 CTC + Attractive Incentives - **Type**: Full-time, Office-based role **Eligibility Criteria** - **Education**: Minimum 12th Pass. -...

  • Sales and Customer Service Executive

    1 week ago

    Badarpur, Delhi, Delhi, India Vohra Wound Physicians Full time

    **Key Responsibility Area**: - Work closely with the Account Manager who is assigned to specific accounts and physicians. - Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries. - Quickly identify, address, document and track critical service-related items and customer inquiries. - Evaluate customer...

  • Sales and Customer Service Executive

    2 weeks ago

    Badarpur, Delhi, Delhi, India Vohra Wound Physicians Full time

    **Key Responsibility Area**: - Work closely with the Account Manager who is assigned to specific accounts and physicians. - Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries. - Quickly identify, address, document and track critical service-related items and customer inquiries. - Evaluate customer...