Customer Service Executive

1 week ago

Rohini Sector Delhi Delhi, India Sushruta Anorectal Institute Full time

**Key Responsibilities**:

- Handle incoming patient inquiries and provide accurate information about our services.
- Schedule and manage patient appointments efficiently.
- Follow up with patients to confirm appointments and provide any necessary pre-appointment instructions.
- Assist patients with any questions or concerns regarding their treatment plans.
- Maintain accurate records of patient interactions and appointments using our clinic’s software.
- Collaborate with the medical team to ensure smooth patient flow and communication.
- Identify and address any potential patient concerns or issues to enhance patient satisfaction.
- Support marketing initiatives and help promote the clinic’s services when necessary.

**Qualifications and Skills**:

- Proven experience in a sales or customer service role, preferably in the healthcare sector.
- Strong communication skills, both verbal and written.
- Proficient in using computers and basic office software (e.g., MS Office, CRM systems).
- Ability to handle multiple tasks and work in a fast-paced environment.
- Strong organizational skills with attention to detail.
- Friendly, approachable, and patient-oriented.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required; a bachelor’s degree in a related field is a plus.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Opportunity to work in a dynamic and growing healthcare environment.
- Training and development opportunities.
- Supportive team culture with a focus on patient care.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid sick time

Schedule:

- Morning shift

Shift:

- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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