Customer Support International Voice Process

1 day ago

Pune, India eNation Solutions Pvt. Ltd., Full time

**Roles and Responsibilities**:

- Resolve issues using troubleshooting techniques and providing clear information.
- Review user account information and provide clear responses to clarifications about account details.
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Experience promoting and/or selling products and services.
- Demonstrated communication skills.
- Ability to handle tough situations with customers.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Ensure Timely & Professional Responses to all Queries.

**Salary**: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Commuter assistance

Schedule:

- Rotational shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- International voice process: 1 year (preferred)

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