Guest Relation Executive-restaurant
2 weeks ago
**Key Responsibilities**:
- **Guest Interaction**: Greet and welcome guests upon arrival, ensuring a warm and professional first impression.
- **Problem Resolution**: Address guest concerns, inquiries, or complaints in a timely and effective manner, ensuring guests are satisfied with the resolution.
- **Customer Service Excellence**: Provide consistent, personalized, and high-quality service to guests, anticipating their needs and exceeding expectations.
- **Information Provider**: Provide guests with relevant information regarding the hotel/facility, amenities, and local attractions.
- **Communication**: Coordinate with other departments (housekeeping, front desk, concierge) to ensure a seamless guest experience.
- **Feedback Collection**: Regularly gather guest feedback to assess satisfaction and suggest improvements.
- **Administrative Duties**: Maintain accurate guest records, process requests, and assist with other clerical tasks as needed.
- **Event Coordination**: Assist in organizing special events or promotions for guests, ensuring they run smoothly and meet guest expectations.
- **Upselling**: Proactively offer additional services or products to enhance the guest experience.
- **Guest Recognition**: Identify and recognize returning guests, VIPs, or special guests, ensuring they receive personalized treatment.
**Job Types**: Full-time, Permanent
Pay: Up to ₹30,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Experience**:
- Guest relations: 1 year (required)
- Restaurant: 1 year (required)
- Reservation: 1 year (required)
Work Location: In person
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