International Voice Process-freshers
4 hours ago
**Job description**
Fresher with Excellent English are welcome
Shift : Night Shift
- 5:30PM to 2:30 AM (2 way Cab would be provided)
Job Location: Mumbai
**Salary**: 16500 to 20000 Per month
**Responsibilities**:
- Provide exceptional customer support via phone to a global clientele, often in multiple languages.
- Actively listen to customer queries and requests to understand their needs.
- Effectively troubleshoot problems and find solutions, adhering to company policies and procedures.
- Manage customer expectations and ensure a positive experience, fostering long-term relationships.
- Document customer interactions accurately for future reference and follow-up.
- Utilize technical knowledge and access to internal resources to address customer inquiries.
- Stay up-to-date on company products, services, and promotions to effectively inform customers.
- Collaborate with colleagues from various departments to resolve complex issues.
- Maintain a professional and courteous demeanor at all times.
**Qualifications**:
- Fluency in English and at least one other language (depending on the company's specific needs).
- Prior experience in customer service or a related field (a plus).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced, target-driven environment.
- Strong cultural awareness and sensitivity to international clients.
- Proficiency in using computers and related software programs.
**Benefits**:
- Competitive salary and benefits package (may vary by company).
- Opportunity to work in a multicultural environment.
- Chance to develop your communication and problem-solving skills.
- Potential for career growth within the company.
**Job Types**: Full-time, Permanent
Pay: Up to ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Fixed shift
- Night shift
- US shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- International voice process: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
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