Customer Support Associate

1 week ago

Noida Uttar Pradesh, India Accounting Genie LLP Full time

**Department**: Customer Support
**Location**: Sector 58, Noida, Uttar Pradesh 201301
**Working Days & Timings**: Monday to Saturday | 9:30 AM to 6:30 PM
**Experience**: 1+ year in customer support/service

**Salary**: Competitive, based on experience

**Job Summary**:
We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels.

**Key Responsibilities**:

- Resolve issues efficiently and maintain a positive tone.
- Record all interactions accurately in the CRM system.
- Escalate complex cases to the appropriate teams.
- Collect customer feedback and reviews to improve service quality.
- Suggest improvements to enhance the support process.
- Maintain company standards in all customer interactions.

**Requirements**:

- Bachelor’s degree in any stream.
- 1 year of customer support or related experience.
- Good communication and interpersonal skills (Hindi & English).
- Strong communication, interpersonal, and convincing skills.
- Ability to multitask and manage time effectively.
- Customer-first mindset and problem-solving attitude.

**How to Apply**:
Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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