Information Representative

2 days ago


Egmore Chennai Tamil Nadu, India Deforay technology Full time

Information Dissemination: Provide accurate and complete information about products, services, policies, or organizational initiatives.
- Issue Resolution: Address and resolve customer complaints or concerns by finding appropriate solutions and conducting follow-ups.
- Data Management: Maintain accurate and detailed records of customer interactions, update customer accounts, and manage databases.
- Communication Strategy: Develop and implement communication strategies, create materials like press releases or newsletters, and manage company social media and websites.
- Sales and Support: Identify potential sales opportunities, provide product information, and answer questions about new features or services.
- Internal Coordination: Keep internal teams informed of customer feedback, issues, or demos. Essential skills and qualifications
- Communication: Excellent verbal and written communication skills are crucial for interacting with diverse audiences.
- Problem-Solving: Strong ability to analyze situations, identify root causes, and find effective solutions.
- Empathy and Patience: Ability to handle high-pressure situations calmly and with a focus on customer satisfaction.
- Technical Proficiency: Familiarity with CRM software, databases, and common communication platforms is often required.
- Organizational Skills: Strong time management and the ability to maintain organized records are essential.
- Product/Company Knowledge: A thorough understanding of the company's products, services, policies, and procedures is necessary.

**Job Types**: Full-time, Fresher

Pay: ₹8,178.38 - ₹42,532.22 per month

**Benefits**:

- Food provided

Work Location: In person



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