Production Agent

1 week ago

Mumbai Maharashtra, India Wipro Limited Full time

**Role Purpose**

**PRINCIPAL RESPONSIBILITIES**:

- ü Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
- ü Understand customer queries received through calls and act accordingly.
- ü Maintain a healthy and clean work environment & adhere to company policies and procedure.
- ü Continuous up gradation of process knowledge as required

**͏**:
**Do**PRINCIPAL RESPONSIBILITIES**:

- ü Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
- ü Understand customer queries received through calls and act accordingly.
- ü Maintain a healthy and clean work environment & adhere to company policies and procedure.
- ü Continuous up gradation of process knowledge as required- Worked in Airlines Industry/ (reservation & ticketing)
- Ø IATA certified/Trained on foundation/consultant course (Airlines business)
- Ø Work on track & trace ( for logistic business)
- Ø Experience of 1-4 years desirable.
- Ø Experience in international call center will be an advantage.
- Ø Experience of Air travel would be desired.

Ø Knowledge of Western culture would be an added advantage. (USA/UK culture)

**͏**:
**CRITICAL SKILLS REQUIRED**
- ü Excellent communication skills.
- ü Comprehension - Ability to clearly understand the problem statement
- ü Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
- ü Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
- ü Strong customer service focus:Ability to empathize with the customer - Prioritizing customer needs

Mandatory Skills: Customer Service( Reservation).

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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