Customer Support Executive

1 week ago

Pune Maharashtra, India biobasket Full time

Customer Support/Communication Head r:
We are looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support. He/she will the point of contact for our online customers in case of any complaints, glitch in logistics or any new enquiries. Customer support executive should possess a proven track record of successful customer service and management skills.

Responsibilities:

- Attending to enquiries from new customers
- Attending to customer complaints and finding solutions for the same
- Handling order cancellations, returns, payment recovery and co-ordinating for the same with logistics team
- Collecting and analysing customer feedback data
- Ensuring smooth customer order fulfilment process and resolving obstacles, if any.
- Co-ordinating with creative and marketing team to run marketing campaigns and marketing material
- Subordination in case of any offline marketing events/activities such as promotional stalls and participation in exhibitions
- Maintaining a strong relationship with loyal customers and achieving highest retention with continuous customer communication.

Requirements:

- A Bachelor’s degree
- Minimum of 1-2 years of experience
- Excellent interpersonal, oral and written communication skills
- Intermediate level of experience with MS-office and computer/web skills
- Language known: English, Marathi and Hindi

Pay: ₹20,631.07 - ₹31,614.35 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- marathi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7524032423

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