Front Office Executive

1 week ago

Kochi, India Zoot Stay Full time

A Hotel Receptionist is responsible for welcoming guests and acting as their first point of contact. They log issues or requests and pass them to the correct member of staff, provide information and advice to guests and act as ambassadors for the hotel.

**Female Receptionist is Preferred.**

**Language
- **ENGLISH: Fluent**

**JOB ROLES AND RESPONSIBILITIES**
- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
- Answering phones in a professional manner, and routing calls as necessary.
- Assisting colleagues with administrative tasks.
- Drafting, sorting and distributing mail.
- Hiring, managing, and developing the junior administrative team.
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Manage conference room bookings and scheduling
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
- Provide excellent customer service.

For any Queries:
- **_+918181812518_**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹5,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8181812518

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