Collection Executive

Job Title: AR Collections Specialist

Department: Finance

Reports to: AR Collections Manager

Company Information: DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and safety and substance abuse training. We are headquartered in Houston, Texas with over 1,000 employees. DISA has specialized in promoting workplace health and safety for over 25 years and has a strong market presence in the energy and transportation sector. We are IT innovators and have developed one of the most advanced platforms to support our clients’ access to data. DISA is highly committed to quality and service excellence.

DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.

Position Summary: The AR Collections Specialist for DISA is responsible for all aspects of the collections process; including contacting customers for payment; following-up; resolving payment or any billing issues. The AR Collections Specialist works with multiple internal teams (e.g.; Account Management; Account Receivable; Client Services) to achieve objectives. Provide administrative assistance to the reporting manager/team and support for special projects. Activities of the AR Collections Specialist also include developing knowledge of the department; company and industry; managing an assigned portfolio of customers; facilitating collection processes; working closely with Account Management to coordinate the proper course of action; facilitating the write-off process for delinquent AR; participating in organizational activities; and representing DISA within the industry.

Qualifications:
**Education**:
Bachelor’s Degree preferred. Minimum - Undergraduate/Diploma SSC + 3 years diploma.

Experience required:
Minimum 1-2 years of collections experience in accounts receivable and/or collections activities.Intermediate skill level in Microsoft Office Suite.Strong written and oral English communications skills.Excellent interpersonal, and collaborative skills to work effectively with teams throughout organization.Demonstrating knowledge of billing systems, time management, and multitasking skills.

Experience desired:
Corporate/B2B collections and/or medical collections experience.Great Plains/Workday/NetSuite ERP experience.Knowledge of Billing process would be added advantage.

Essential functions and responsibilities:
Meet daily collection contact requirement as defined by Supervisor.Identifies delinquent accounts and works to resolve issues timely.Reviews status of delinquent accounts and initiates collection action by contacting each customer for payment.-
Perform skip tracing to locate customer information that has not been provided; and placing follow-up calls if payments are not received.Research disputed delinquent account balances and provides additional information and backup data to facilitate payment for the client when necessary.-
Makes record of all communications with clients in ERP System.Facilitates credit and payment processes by processing and maintaining logs for ACH and checks that arrive via shared drives and banking portals.Maintaining an accurate log of daily transactions for the future monthly reconciliation process.Initiates account closure procedure when necessary.Collaborates with the Client Services Department to settle collections issues and finalize credit/debit memosAnswer team phone tree calls and assist clients as needed.Upload client invoice to portals monthly timely as needed.Notifies the Collections Supervisor of potential collection problems proactively and identifies accounts that need to be sent to a collection agency.Participates in organizational activities by compiling information for the audit group upon request.Participating in discussions with leadership and management (e.g., monthly/weekly/daily meetings)Performs other related duties as assigned.

**Job Types**: Full-time, Permanent

Pay: ₹450,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- US shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- US collections: 1 year (preferred)

Work Location: In person