Customer Service

1 day ago

Bengaluru Karnataka, India Fortanix Full time

Description

Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle - at rest, in motion, and in use across any enterprise IT infrastructure - public cloud, on-premises, hybrid cloud, and SaaS.

**Responsibilities**:
Provide customer service, customer setup, and onboarding
Handle customer service tickets to ensure requests are recorded, tracked, and resolved in a timely manner
Review purchase order and quote, responsible for order fulfillment and RMA process, execute international and domestic shipping
Provision SaaS account
Create documentation to standardize processes
Build a positive customer experience by working closely with Sales, Marketing, Product Development and Customer Success
Provide on-call after-hours support on an as-needed basis

**Requirements**:
**You are someone who**:
Pays attention to detail
Is extremely responsive and able to get back to customers in minutes in most cases
Can work independently, while also being an effective member of a team
Knows how to collect, create, and track support tickets
Keeps a track of new requests coming from customers
Stay current with the latest tools and methodologies

**You have**:
Hands-on 5+ years of recent Customer Service experience preferable in hi-tech
BS in Business, Finance or equivalent
Knowledge of logistic, Incoterms
Nice to have order fulfillment and RMA experience
Excellent English language communication skills, both verbal and written
Highly organized with an acute attention for details
Ability to work in a highly fast paced, rapid growth environment

**Benefits**:

- Top range of market compensation
- A friendly culture that brings the best out of everybody
- Mediclaim Insurance - Employees and their eligible dependents including dental coverage
- Personal Accident Insurance
- Internet Reimbursement

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