Customer Care Executive

3 days ago

Ahmedabad, India 11Zeros Full time

If you’re a **Customer Support Executive, **who loves what you do, then please do join us, we’d love to hear from you.

**What you will be doing? (Your key responsibilities)**:

- Coordinating and communicating with other departments such as sales, logistics, or technical support to ensure issue resolution.
- Checking duplicate orders and making calls to customers for order confirmation.
- NDR-Doing NDR calls to confirm RTO and re-attempt with customers, submitting the data to logistics.
- Follow-ups for delivery and maintaining RTO refunds.

**You are a pro at**:

- Knowledge of all our products
- Handling Customers

**You ace the following powers**:

- Accountability
- Flexibility
- Problem-Solving
- Being Result Oriented
- Being great at Relationship Building

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

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