Associate - Quality (Call Auditor)

3 days ago


Gurugram Haryana, India Ziraya Business Solution Pvt limited Full time

**Job Description: Quality Analyst - Sales (Ziraya)**

**Budget**: ₹3-4 LPA
**Work Mode**: Onsite
**Shift Timing**: 10 AM to 7 PM
**Week Off**: Sunday fixed

We’re looking for a Quality Analyst who can listen between the lines and help shape every sales call into a confident, compliant and customer-friendly conversation. If you enjoy sharpening communication and guiding sales teams toward excellence, this role sits right in your groove.

**Key Responsibilities**
- Audit and evaluate sales calls for insurance products to ensure accuracy, clarity and impact.
- Identify gaps in agents’ pitch, communication style and customer engagement.
- Ensure all calls meet insurance sales regulations and internal compliance standards.
- Track customer experience patterns and highlight areas where conversations can be enhanced.
- Coach and train agents on call scripts, communication tone and objection-handling techniques.
- Prepare weekly and monthly quality reports and share insights with team leads to drive improvement.

**Requirements**:

- Excellent spoken English with strong clarity and articulation.
- Minimum 1-2 years of sales or call quality experience (insurance preferred but not mandatory).
- Ability to analyze conversations and provide constructive, actionable feedback.
- Skilled in documentation, reporting and performance tracking.
- Comfortable working with fast-moving sales teams.

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance

Work Location: In person


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