Call Center Executive

2 days ago

Remote, India Kaustubh Business Services Pvt. Ltd Full time

Job Description: Call Center Executive (Outbound Calling - Membership management )

Position: Call Center Executive

Location: India

Team: Outbound Calling Team

Job Overview:
Key Responsibilities:

- Outbound Calling: Make outbound calls to existing customers in the United States to discuss and facilitate the renewal of their memberships.
- Customer Engagement: Effectively communicate the benefits of renewing memberships, address any concerns or questions, and provide relevant information to customers.
- Data Management: Accurately update and maintain customer information and call logs in the company's CRM system.
- Target Achievement: Meet or exceed daily, weekly, and monthly targets for call volume, customer engagement, and membership renewals.
- Feedback Reporting: Provide feedback and insights to the team leader or manager regarding customer responses, common objections, and overall call performance.
- Compliance: Adhere to company policies, procedures, and legal guidelines, ensuring respectful and professional interactions with all customers.

Qualifications:

- Education: High school diploma or equivalent; a college degree is preferred.
- Experience: Previous experience in a call center, telemarketing, or customer service role, especially in an outbound calling environment.
- Communication Skills: Excellent verbal communication skills in English, with an American accent.
- Customer Service: Strong customer service orientation with the ability to handle challenging situations calmly and effectively.
- Time Management: Ability to manage time effectively and prioritize tasks to meet deadlines.
- Flexibility: Willingness to work in shifts that align with US time zones.

Key Competencies:

- Persuasion: Ability to persuade and influence customers to renew their memberships.
- Resilience: High level of resilience and ability to handle rejection.
- Empathy: Demonstrate empathy and understanding of customer needs.
- Problem-Solving: Strong problem-solving skills to address customer concerns promptly.
- Team Player: Ability to work collaboratively within a team and contribute to team goals.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training program.
- Opportunity for career growth and development.

Application Process:
Pay: ₹22,500.00 - ₹27,500.00 per month

Schedule:

- US shift

Work Location: Remote

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