IT Help Desk Technician Remote
1 week ago
About the role
**Responsibilities**:
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
CONTACT HRMANAGER WHATSAPP8441936183
PBA3
Profession: #Administration_and_Office_Support
Sector: #Community_Development
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