E2open Flagship

**Job Information**:
Date Opened
- 10/01/2025

Job Type
- Full time

Industry
- IT Services

Remote Job

This is a remote position.

**Key Responsibilities**:

- Provide **end-to-end technical support** for the E2Open Flagship system, ensuring timely resolution of incidents and service requests.
- Perform **root cause analysis, troubleshoot issues, and coordinate** with internal teams and vendors to implement fixes.
- Support **day-to-day system operations**, data integrity checks, and performance monitoring.
- Participate in **system upgrades, patches, and new feature rollouts** in collaboration with the E2Open team.
- Document **technical solutions, system configurations, and SOPs**.
- Collaborate with **business stakeholders** to gather requirements and recommend system enhancements.
- Ensure compliance with **IT service management (ITSM) processes** such as incident, change, and problem management.

**Mandatory Skills (Must-Have)**:

- Hands-on **experience with E2Open Flagship system** (support, troubleshooting, configuration).
- Strong understanding of **supply chain processes** - Order Management, Inventory, Fulfillment, Logistics, Transportation, Demand & Supply Planning.
- **SQL proficiency** - querying, debugging transactions, and validating data.
- **Integration expertise** - EDI (ANSI X12, EDIFACT, TRADACOMS), XML, JSON, CSV.
- **API & Web Services** - REST and SOAP for integrations with ERP/WMS/TMS.
- **Programming/Scripting skills** - Java, Groovy, JavaScript, Python (for automation/configuration).
- **OS knowledge** - Linux/Unix (log navigation, scripts, monitoring), Windows (hybrid setups).
- **Application monitoring & log analysis** - Kibana, Splunk, error/debug logs, transaction monitoring.
- **Cloud/SaaS knowledge** - multi-tenant environments, performance tuning, and security best practices.
- **Business process knowledge** - Order-to-Cash, Procure-to-Pay, Logistics Execution, Event Management workflows.
- **ERP integration familiarity** - SAP, Oracle ERP, or similar systems.
- **ITSM framework understanding** - incident, change, and problem management.

**Nice-to-Have Skills (preferred)**:

- Experience in **configuring or developing** within the E2Open platform.
- Familiarity with **enterprise systems** - ERP, WMS, TMS.
- Experience with **ITSM tools** - ServiceNow, Jira.
- **Middleware basics** - MQ, Tibco, Kafka for message routing.
- Strong **documentation & reporting skills**.
- **Bachelor’s degree** in Computer Science, Information Systems, or related field.
- Experience in **system upgrades, patches, and feature rollouts**.
- Excellent **communication & stakeholder management** skills.