System Administrator Field Support

**System Administrator Field Support**

Range of administration duties within this role, coverage includes all sites of Oerlikon Balzer’s India as well as remote users at other offices and home workers. As a customer centric function, he is contributing to the overall agreed IT service level and satisfaction of internal customers.Range of administration duties within this role, coverage includes all sites of Oerlikon Balzer’s India as well as remote users at other offices and home workers. As a customer centric function, he is contributing to the overall agreed IT service level and satisfaction of internal customers.

Your Responsibilities:

- Support/Execute IT operations and support IT for all sites across India and Southeast Asia.
- Install new / existing computers and configure hardware, peripherals, services, settings, etc. in accordance with standards and project/operational requirements.
- ** Follow ITSM Practices, Track & route problems to correct resources using IT Support desk tools such as Cherwell & Ensure proper recording, documentation, and timely closure of tickets withing the SLA.**:

- Perform regular security monitoring to identify any possible intrusions.
- Follow up with user, provide feedback and see problems through to resolution.
- Maintain System Vitality, Perform timely client, server, network hardware and software upgrades as per guidelines.
- ** Maintain inventory/Asset database of all IT equipment’s, software and software licenses, and track changes.**:

- Effectively Utilize and maintain the helpdesk tracking software and solution logs.
- Respond to requests for technical assistance in person, via phone, electronically.
- ** Responsible to follow Oerlikon Global Security practices, implement and monitor security KPI’s, maintain highest security level, closely work with SOC operation.**:

- Person should service oriented and extend his support beyond limitation of geography and time, priorities business support needs /operational demands.

Your Profile:

- Bachelor’s Degree in Computer Science, BSc IT, BCA or related discipline.
- Minimum 3 years’ experience in Manufacturing IT Support.
- Understanding of IT and basic business processes (manufacturing).
- Experience in using IT project management methods/tools.
- Experience in ticketing system management and operation.
- Good understanding of IT security management.
- Good experience in IT technology service operations and event management.
- Certification on Microsoft technology or Microsoft IT support is a plus.
- Certification in ITIL foundation is a plus.

Required skills & Expertise:
**Skills**:

- Excellent collaboration, interpersonal and customer service skills.
- Good team management skills
- Fluency in English (verbal + written).
- Good understanding of IT support Service management and related activities in MFG organization.
- Ability to work and communicate at all levels of the organization.
- Ability to interact with all local and global IT support organization.
- Ability to handle multiple demands and competing priorities.

Technical Skills
- Good knowledge of IT hardware’s
- Good knowledge of MS Client operating systems.
- Good knowledge in OS staging, Software distribution, Auto Pilot installation etc.
- Knowledge on Cloud services (Microsoft Azure, AWS).
- Experience with Active Directory (users management, security groups, policies).
- Experience with RDSH and VDI.
- Knowledge of Microsoft Dynamics NAV/SAP environment is a plus.
- Technical details are available in the attached matrix skills.

We offer:

- Great Work Environment & Culture
- Attractive Compensation & Benefits
- Career Development

Why Oerlikon:
We are offering you to join our global team that works with state-of-the-art technology. A very welcoming, supportive and collaborative team spirit that will appreciate your expertise in collaboration technologies. A social company culture that encourages and empowers employees to succeed and grow in their career path.

Job Information:
Location Pune, India

Employment Type:
Full-time, Permanent

**About us**

Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and têxtiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes.
Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.

We at Oerlikon embrace diversity. This is reflected in more than 11,800 employees, representing over 93 nationalities and our presence in more than 38 countries and 207 locations worldwide.

Learn more about Oerlikon:
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