Service Delivery with M365 Administration Experience

Bengaluru, Karnataka, India
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-Job Type
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-Full Time
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About the Role

- The role involves providing Governance support for Operations Management, Incident Management, Change Management (including chairing global CAB Calls), Problem Management, Risk Management, License Management, Knowledge Management and some other service management areas. Stakeholder communication, reporting and process audits are other key aspects of the role.

Education Qualificaiton
Bachelor's degree or masters in computer science
Mandatory Skills
Service Delivery, Governance,

Skill to Evaluate
Service Delivery, Governance

Experience
6 to 8 Years

Roles & Responsibilities
Global M365 Governance Support:
Define and manage global M365 governance policies, standards, and guidelines for usage, security, and compliance.
Ensure that all M365 services, including Teams, SharePoint, Exchange Online, OneDrive, and others, are being used securely and consistently across the organization.
Ensure global consistency in M365 usage, data storage, and collaboration tools, establishing clear protocols for regions, departments, and user groups.
Drive regular reviews and audits to assess adherence to governance policies and take corrective actions when necessary.
Global Collaboration & Communication:
Act as the global point of contact for all M365 governance-related queries, issues, and initiatives.
Collaborate with regional IT teams, business units, and leadership to ensure smooth implementation and enforcement of global governance policies.
Communicate changes, updates, and new policies to internal stakeholders and provide ongoing support to ensure alignment across regions.
Change Management:
Lead change management by reviewing and assessing the change request and drive the global M365 Changes in global CAB meetings
Provide training and guidance to regional and Company leaders, ensuring that they understand and adhere to M365 governance standards.
Develop and deliver global training materials and documentation, including best practice guides for M365 users and administrators.

- Requirements




- The role involves providing Governance support for Operations Management, Incident Management, Change Management (including chairing global CAB Calls), Problem Management, Risk Management, License Management, Knowledge Management and some other service management areas. Stakeholder communication, reporting and process audits are other key aspects of the role.


- Education Qualificaiton


- Bachelor's degree or masters in computer science


- Mandatory Skills


- Service Delivery, Governance,


- Skill to Evaluate


- Service Delivery, Governance


- Experience


- 6 to 8 Years


- Roles & Responsibilities


- Global M365 Governance Support:


- Define and manage global M365 governance policies, standards, and guidelines for usage, security, and compliance.


- Ensure that all M365 services, including Teams, SharePoint, Exchange Online, OneDrive, and others, are being used securely and consistently across the organization.


- Ensure global consistency in M365 usage, data storage, and collaboration tools, establishing clear protocols for regions, departments, and user groups.


- Drive regular reviews and audits to assess adherence to governance policies and take corrective actions when necessary.


- Global Collaboration & Communication:


- Act as the global point of contact for all M365 governance-related queries, issues, and initiatives.


- Collaborate with regional IT teams, business units, and leadership to ensure smooth implementation and enforcement of global governance policies.


- Communicate changes, updates, and new policies to internal stakeholders and provide ongoing support to ensure alignment across regions.


- Change Management:


- Lead change management by reviewing and assessing the change request and drive the global M365 Changes in global CAB meetings


- Provide training and guidance to regional and Company leaders, ensuring that they understand and adhere to M365 governance standards.


- Develop and deliver global training materials and documentation, including best practice guides for M365 users and administrators.


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About the Company

- Cigres Technologies Private Limited is a technology consulting and services company that focuses on helping clients resolve their significant digital problems and enabling radical digital transformation using multiple technologies on premise or in the cloud. The company was founded with the goal of leveraging cutting-edge technology to deliver innovative solutions to clients across various industries.