Backend Operations Intern

5 days ago


Mumbai, India Railofy Full time

RODEO TRAVEL TECHNOLOGIES PRIVATE LIMITED

**Intern - Backend Operations Intern / Associate**

**About us**:
Solving one of the biggest challenges in India

Railway (IRCTC) congestion (waitlist) is one of the biggest problems in India. Approximately, ~90%+ of India travels by trains making this one of the biggest opportunities in the travel space in the country. We are a small team of technologists who have made a significant breakthrough in this field using AI, so that no waitlisted railway passenger has to ever miss a trip again

Railofy is a travel tech start-up and an IRCTC Authorized Premium Partner with the mission to transform the train travel experience for Bharat To make train journeys a more pleasurable and comfortable experience, Railofy offers a variety of services
- 1. Railofy Hotplate - Order food from the top restaurants in town and get it delivered at your train seat.
2. Train ticket booking - with an AI-powered recommendation engine as well as free cancellation feature.
3. Travel Guarantee - protection against Waitlist and RAC tickets. Get flight, bus, tatkal tickets and more at train ticket prices, if your ticket doesn’t get confirmed.
4. Whatsapp Bot - Check PNR Status now directly on your Whatsapp.

1. Manage end-to-end customer interaction and order fulfillment
2. Reach out to all the customers who have requested/signed up for our service through inbound & outbound calls and messages
3. Ensure smooth customer journey by identifying customer's need, clarify information, provide timely solutions/alternatives, and gathering feedback
4. Coordinate with various business partners over call/WhatsApp and ensure timely operations
5. Record all user interactions and operations/service updates in the dashboard
6. Assess operations flow and suggest improvements in SOPs for enhancing efficiency

Compensation: 8 - 10K Stipend (Can be absorbed fulltime, based on performance)
Duration: 3-6 months
Shifts: 7am to 4 pm and 4 pm to 12 midnight (Rotational Shifts)

Education: Any graduate, with strong Excel skills
Experience: 6 months to 1 year experience in operations preferred, but not mandatory.

2nd Floor, Nehru Road, Navpada, Vile Parle East, Vile Parle East, Mumbai, Maharashtra 400057

CIN: U63000MH2018PTC311923

**Salary**: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule

Schedule:

- Flexible shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mumbai - 400014, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)



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