Program Coordinator, Guest Relations

JLL supports the Whole You, personally and professionally.
**What this job involves**:
**What your day-to-day will look like**:
Greet and assist visitors, clients, and employees with warmth and professionalism while managing reception area appearance to ensure tidy, organized, and welcoming environment
Act as point of contact for employee and visitor queries while supporting periodic feedback collection to enhance service standards
Collaborate with helpdesk to ensure timely resolution of service tickets (TTs) while monitoring facility usage and coordinating with vendors for issue resolution
Support coordination and execution of internal events, meetings, and leadership visits while ensuring readiness of meeting rooms and common areas
Conduct basic facility inspections including front office equipment and safety supplies while assisting in executing safety procedures and emergency protocols
Maintain and circulate event tracker while assisting with logistics and setup for catering, tech support, and guest logistics coordination
Maintain inventory of front-desk supplies ensuring operational readiness while liaising with employees to provide updates on amenities, events, and service information.
**Required Qualifications**:
2-4 years of experience in receptionist, customer service, or hospitality-related role, preferably within facility management or corporate environments
Strong interpersonal and communication skills with ability to multitask, prioritize, and manage time efficiently for front desk operations
Working knowledge of MS Office (Outlook, Excel, PowerPoint) with familiarity with helpdesk or visitor management systems as plus
Passionate about providing high-quality customer experiences with proactive, adaptable approach and ability to work with mínimal supervision
Professional demeanor and attention to detail with team player mindset and positive, collaborative approach to guest relations
Ability to assist in resolving complaints or service disruptions with customer-centric approach while supporting facility management functions
Experience with visitor management systems for registrations, badges, and access control in corporate environments.
**Preferred Qualifications**:
Experience in facility management or corporate environments with knowledge of event coordination and meeting room management
Background in customer engagement and feedback collection processes for service standards enhancement
Knowledge of safety procedures and emergency protocols in workplace environments with basic facility inspection experience
Experience with helpdesk systems and service ticket resolution coordination with internal teams and vendors
Understanding of catering coordination, tech support logistics, and guest logistics management for corporate events
Familiarity with facility usage monitoring and vendor coordination for issue resolution in corporate office environments.
**Location**: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.