Telecalling Executive- Nashik

2 weeks ago

Nashik HO Nashik Maharashtra, India NIPA'S CORPORATE SERVICES Full time

Key Responsibilities
- **Outbound Calling**: Initiating calls to potential and existing customers to promote products or services, explain features and benefits, and persuade them to make purchases or appointments.
- **Lead Generation**: Identifying potential customers and gathering their contact information to create sales leads for the sales team.
- **Customer Support**: Handling inbound calls from customers, answering their questions, providing information, and resolving any issues or complaints they may have.
- **Record Maintenance**: Accurately documenting customer interactions, updating databases, and maintaining records of calls, sales, and customer feedback.
- **Customer Retention**: Following up with clients to ensure their satisfaction, collect feedback, and maintain positive relationships.
- **Database Management**: Maintaining and updating customer contact databases and sales records in a Customer Relationship Management (CRM) system.

Essential Skills & Qualifications
- **Strong Communication**: Excellent verbal communication skills to effectively interact with a variety of customers and adapt their approach and language as needed.
- **Persuasion & Sales**: The ability to use persuasive techniques to influence customers and generate sales or appointments.
- **Problem-Solving**: The capacity to listen to customer needs, understand their issues, and offer appropriate solutions.
- **Adaptability**: The ability to adjust to challenging situations and interact with diverse customer types during phone conversations.
- **Basic Computer Skills**: Proficiency with CRM software and telephone systems to manage interactions and maintain records.
- **Local Language Proficiency**: Knowledge of the local language and potentially additional languages can be advantageous, especially for domestic telecalling roles.

Pay: ₹10,000.00 - ₹20,000.00 per month

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